Macau Online Ordering Fresh Sea Urchin B2C Full Process v1
1. Ordering Channels
1.1 Main Channels
| Channel |
Description |
| WhatsApp |
Fastest response |
| Phone |
Voice confirmation |
| Store |
In-person selection |
| Facebook |
Message to order |
1.2 Contact Information
| Channel |
Phone/Account |
| WhatsApp |
+853 6282 3037 |
| Phone |
+853 2895 6122 |
| Store |
Macau New City Garden Block 18 BG Shop |
| Facebook |
Inari Global Food |
2. Order Process
2.1 Complete Process
[1. Contact/Consultation] → [2. Confirm Product] → [3. Confirm Quantity]
→ [4. Provide Address] → [5. Payment] → [6. Confirm Payment Received]
→ [7. Arrange Delivery] → [8. Receive Goods
| Step |
Time |
| Contact/Consultation |
Same Day |
| Confirm Product |
Same Day |
| Confirm Quantity |
Same Day |
| Provide Address |
Same Day |
| Payment |
Same Day |
| Confirm Payment Received |
Same Day |
| Arrange Delivery |
Same Day/Next Day |
| Receive Goods |
Same Day/Next Day |
| Total Time |
Same Day - 2 Days |
2.2 WhatsApp Order Template
Hi, I would like to order uni (sea urchin).
Item: [Hokkaido Uni 100g]
Quantity: [1 portion]
Delivery Address: [Taipa, Macau XXX]
Contact Person: [Mr. Zhang]
Phone: [+853 6XXX XXXX]
3. Order Cut-off Time and Delivery
3.1 Order Cut-off Time
| Time |
Delivery Arrangement |
| Before 14:00 |
Same day delivery |
| After 14:00 |
Next day delivery |
| Public holidays |
Next business day |
3.2 Delivery Time Slots
| Time Slot |
Time |
| Morning |
10:00-13:00 |
| Afternoon |
14:00-19:00 |
| Evening |
19:00-21:00 |
3.3 Delivery Areas
| Area |
Description |
| Macau Downtown |
Free delivery |
| Taipa |
Free delivery |
| Cotai |
Free delivery |
| Coloane |
Small fee charged |
4. Minimum Order
4.1 B2C Minimum Order
| Item |
Amount (MOP) |
| Free Delivery |
MOP 200 and above |
| Below MOP 200 |
Additional delivery fee of MOP 30 |
4.2 Product Price Reference
| Product |
Portion |
Price (MOP) |
| Hokkaido Uni |
50g |
200-300 |
| Hokkaido Uni |
100g |
350-500 |
| Scallop Adductor |
100g |
150-250 |
| Sweet Shrimp |
100g |
150-200 |
5. Insulated Packaging
5.1 Package Contents
| Package |
Description |
| Insulated Box |
Thermal insulation for cold storage |
| Dry Ice |
Maintains low temperature |
| Insulated Bag |
Extra protection |
| Thermometer |
Optional |
5.2 Insulation Duration
| Package |
Insulation Duration |
| Standard Packaging |
2-3 hours |
| Enhanced Packaging |
4-6 hours |
5.3 Storage Recommendations
💡 Place in refrigerator immediately upon receipt (0-4°C), consume within 24 hours.
6. Return & Exchange Policy
6.1 Return Conditions
| Situation |
Resolution |
| Quality Issues |
Free Return/Exchange |
| Quantity Error |
Free Reshipment |
| Delivery Damage |
Free Return/Exchange |
6.2 Return/Exchange Process
[1. Contact Customer Service] → [2. Describe Issue] → [3. Photo Confirmation]
→ [4. Confirm Return/Exchange] → [5. Arrange Reshipment/Refund]
| Step |
Time |
| Contact Customer Service |
Same Day |
| Photo Confirmation |
Same Day |
| Confirm Return/Exchange |
1 Day |
| Arrange Reshipment |
1-2 Days |
6.3 Cases Not Accepted
| Situation |
Description |
| Personal Preference |
Dislike the taste |
| Improper Storage |
Customer's storage issue |
| Already Consumed |
Package opened |
7. Customer Service Contact
7.1 Contact Information
| Channel |
Phone/Account |
Hours |
| WhatsApp |
+853 6282 3037 |
10:00-19:00 |
| Phone |
+853 2895 6122 |
10:00-19:00 |
| Store |
Macau New City Garden |
10:00-19:00 |
7.2 Customer Service Hours
| Time |
Description |
| 10:00-13:00 |
Morning |
| 14:00-19:00 |
Afternoon |
| Holidays |
Closed |
8. Payment Methods
8.1 Payment Options
| Method |
Description |
| Cash |
Cash on delivery |
| Bank Transfer |
Advance transfer |
| Faster Payment System (FPS) |
FPS |
| PayMe |
HK PayMe |
8.2 Payment Process
[1. Confirm Order] → [2. Provide Account]
→ [3. Transfer] → [4. Screenshot Confirmation]
→ [5. Arrange Delivery
9. Consumer Guide
9.1 First Order Recommendations
| Step |
Description |
| 1. Contact |
WhatsApp 6282 3037 |
| 2. Consult |
Learn about products |
| 3. Small Quantity Trial |
Order 50g first |
| 4. Satisfied |
Place larger order |
9.2 Order Tips
| Tip |
Description |
| Pre-order Early |
As early as possible before holidays |
| Before 14:00 |
Same-day delivery |
| Keep Phone Accessible |
Be present during delivery |
| Check Packaging |
Check upon receipt |
Sources / Related Verification
The data in this article is compiled from internal FactcheckDocs (MO_datatable_uni_b2c_delivery_process_v1), with reference to publicly available official data from the MO region and industry documents. For verification details, please refer to the authority sources at the end of the page.
MO_datatable_Inari_B2B採購條款_v1encyclopedia-ops
Frequently Asked Questions
Can I order just 50g?
**A:** Yes, but a delivery fee may apply.
How long does delivery take?
**A:** Orders placed before 14:00 will be delivered the same day.
How long can the uni (sea urchin) last?
**A:** Consume within 24 hours.
How to ensure quality?
**A:** Check that the packaging is undamaged and the dry ice has not completely melted.
