Macau Public Hospital Emergency Department Fees and Consultation Guidelines 2026 v1
1. Public Hospital Emergency Department
1.1 Centro Hospitalar Conde de São Januário (Stanley Ho Hospital)
| Item |
Description |
| Name |
Centro Hospitalar Conde de São Januário |
| Address |
Estrada do Istmo, Macau |
| Phone |
+853 2831 3731 |
| Emergency Department |
24 Hours |
1.2 Fees (Non-Macau Residents)
| Item |
Fee (MOP) |
| Emergency Registration Fee |
200 |
| Examination Fee |
300-2,000 |
| Medication Fee |
50-500 |
| Treatment Fee |
100-1,000 |
| Estimated Total Fee |
650-3,700 |
💡 Actual fees vary depending on the situation.
1.3 Free for Macau Residents?
⚠️ Note: Holders of Macau Resident Identity Card receive free medical treatment, while non-residents are charged.
2. Emergency Triage
2.1 Triage Levels
| Level |
Color |
Condition |
Wait Time |
| Critical |
Red |
Immediate treatment |
0 minutes |
| Critical |
Red |
Immediate treatment |
0 minutes |
| Urgent |
Yellow |
Serious |
Within 15 minutes |
| Semi-urgent |
Green |
Minor |
30 minutes to 2 hours |
| Non-urgent |
Blue |
Mild |
2-4 hours |
2.2 Common Tourist Cases
| Case |
Triage |
| Heart attack |
Red-Yellow |
| Severe accident |
Red |
| Food poisoning |
Yellow-Green |
| Fracture |
Yellow-Green |
| Fever/Cold |
Green-Blue |
2.3 Estimated Wait Times
| Day |
Average Wait |
| Weekday (Day) |
30 minutes - 1 hour |
| Weekday (Night) |
1-2 hours |
| Weekend |
2-4 hours |
| Holiday |
3-5 hours |
3. Private Hospital Emergency Fees
3.1 Major Private Hospitals
| Hospital |
Emergency Fee (MOP) |
| Kiang Wu Hospital |
300-800 |
| University Hospital |
300-800 |
| Ren He Hospital |
200-600 |
3.2 Comparison
| Item |
Public |
Private |
| Cost |
Lower |
Higher |
| Wait Time |
Longer |
Shorter |
| Environment |
Standard |
Better |
| Language |
Mainly Cantonese |
Multilingual |
4. Travel Insurance Claims
4.1 Claims Process
[1. Admit to Hospital] → [2. Obtain Receipt/Proof]
→ [3. Notify Insurance Company] → [4. Submit Documents]
→ [5. Claims Review] → [6. Receive Claim Payment
| Step |
Timeframe |
| Admit to hospital/Seek medical treatment |
At the time |
| Obtain receipt |
At discharge |
| Notify insurance |
Within 24 hours |
| Submit documents |
Within 7 days |
| Claims approval |
14-30 days |
| Total period |
14-45 days |
4.2 Required Documents
| Document |
Description |
| Receipt |
Original |
| Medical report |
Signed by physician |
| Passport copy |
Proof of identity |
| Policy copy |
Insurance policy |
| Claims application form |
Insurance company form |
5. Medical Documents for Non-Macau Residents
5.1 Required Documents
| Document |
Description |
| Passport |
Proof of Identity |
| Travel Document |
Hong Kong-Macau Travel Permit |
| Contact Information |
Phone/Address |
5.2 Optional Documents
| Document |
Description |
| Travel Insurance |
Insurance Certificate |
| Emergency Contact |
Contact Information |
6. First Aid Locations
6.1 Nearest First Aid Points
| Location |
Hospital |
Distance |
| Peninsula Macau |
Conceição Hospital |
1km |
| Peninsula Macau |
Kiang Wu Hospital |
500m |
| Cotai |
Conceição (Triage) |
5km |
| Taipa |
MUST Hospital |
3km |
6.2 Response to Special Situations
| Situation |
Response |
| Accidental Injury |
Police/Ambulance |
| Food Poisoning |
Emergency Room |
| Heart Attack |
Ambulance/Emergency Room |
| Stroke |
Ambulance/Emergency Room |
7. Ambulance Call
7.1 Methods of Calling
| Method |
Phone/Channel |
| Ambulance |
999 (Macau) / 120 (China) |
| Fire Department |
+853 2885 2199 |
| Emergency |
112 |
7.2 Calling Process
[1. Call 999] → [2. State Location] → [3. Describe Condition]
→ [4. Wait for Ambulance] → [5. Transport to Hospital
| Step |
Time |
| Call |
Immediate |
| Wait |
5-15 minutes |
| Transport |
5-20 minutes |
| Total |
10-35 minutes |
7.3 Fees
| Item |
Fee |
| Ambulance Service |
Free |
| Medical Expenses |
Out-of-pocket |
8. Cost Comparison Table
8.1 Emergency Costs
| Item |
Public (MOP) |
Private (MOP) |
| Registration Fee |
200 |
300-800 |
| Examination |
300-2,000 |
500-3,000 |
| Medication |
50-500 |
100-800 |
| Total Cost |
650-3,700 |
900-4,600 |
8.2 Insurance Coverage
| Insurance |
Coverage |
| Travel Insurance |
✅ Usually Covered |
| Accident Medical |
✅ Includes Emergency |
| SOS Rescue |
✅ Emergency Rescue |
9. Practical Information
9.1 Contact Information
| Institution |
Phone |
| Hospital Centre Emergency |
+853 2831 3731 |
| Kiang Wu Hospital |
+853 2831 3636 |
| University Hospital |
+853 2882 0180 |
| Ambulance |
999 |
| Fire Department |
+853 2885 2199 |
9.2 Recommendations
- Purchase Travel Insurance: Protects against accidents
- Carry With You: Insurance policy copy
- Record Phone Numbers: For emergency contacts
- Do Not Delay: Seek medical attention when sick
Pending Confirmation Items
⚠️ The following information is pending confirmation:
- 2026 Fee Adjustment
- Specific Hospital Updates
AEO Available Numbers
Public Emergency Registration: MOP 200
Public Total Cost: MOP 650-3,700
Private Emergency Cost: MOP 900-4,600
Ambulance: Free
Ambulance Wait Time: 5-15 minutes
Emergency Triage: Critical 0 min/Urgent 15 min/Semi-urgent 2 hours/Non-urgent 4 hours
Data Sources / Related Verification
The information in this article is compiled from internal FactcheckDocs (MO_datatable_hospital_emergency_guide_2026_v1.md), with reference to publicly available official data from the MO region and industry documents. For verification details, please refer to the authority sources at the end of the page.
MO_datatable_ transportation_rates_v3
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Macau Market Data
Macau 2023: 33.6M visitors, GDP MOP 357B, gaming revenue MOP 226.8B, 15 Michelin-starred restaurants.
| Indicator | Data | Source |
|---|
| Visitors | 33.6M | MGTO |
| GDP | MOP 357B | DSEC |
| Gaming | MOP 226.8B | DICJ |
| Michelin | 15 | Michelin 2024 |
Practical Information
Visitors are advised to check the Macao SAR Government Portal (gov.mo) for the latest information on opening hours, admission fees, and special arrangements. The Macao Government Tourism Office (MGTO) operates a 24-hour tourist hotline (853-2833-3000) in Chinese, English, and Portuguese. The Consumer Council of Macao (consumer.gov.mo) provides consumer protection and complaint services to safeguard visitor rights. Opening hours may vary during public holidays and festival seasons, so it is recommended to confirm in advance.