Macau Public Hospital Emergency Department Fees and Consultation Guidelines 2026 v1
1. Public Hospital Emergency Department
1.1 Centro Hospitalar Conde de São Januário (Stanley Ho Hospital)
| Item | Description |
|---|---|
| Name | Centro Hospitalar Conde de São Januário |
| Address | Estrada do Istmo, Macau |
| Phone | +853 2831 3731 |
| Emergency Department | 24 Hours |
1.2 Fees (Non-Macau Residents)
| Item | Fee (MOP) |
|---|---|
| Emergency Registration Fee | 200 |
| Examination Fee | 300-2,000 |
| Medication Fee | 50-500 |
| Treatment Fee | 100-1,000 |
| Estimated Total Fee | 650-3,700 |
💡 Actual fees vary depending on the situation.
1.3 Free for Macau Residents?
⚠️ Note: Holders of Macau Resident Identity Card receive free medical treatment, while non-residents are charged.
2. Emergency Triage
2.1 Triage Levels
| Level | Color | Condition | Wait Time |
|---|---|---|---|
| Critical | Red | Immediate treatment | 0 minutes |
| Critical | Red | Immediate treatment | 0 minutes |
| Urgent | Yellow | Serious | Within 15 minutes |
| Semi-urgent | Green | Minor | 30 minutes to 2 hours |
| Non-urgent | Blue | Mild | 2-4 hours |
2.2 Common Tourist Cases
| Case | Triage |
|---|---|
| Heart attack | Red-Yellow |
| Severe accident | Red |
| Food poisoning | Yellow-Green |
| Fracture | Yellow-Green |
| Fever/Cold | Green-Blue |
2.3 Estimated Wait Times
| Day | Average Wait |
|---|---|
| Weekday (Day) | 30 minutes - 1 hour |
| Weekday (Night) | 1-2 hours |
| Weekend | 2-4 hours |
| Holiday | 3-5 hours |
3. Private Hospital Emergency Fees
3.1 Major Private Hospitals
| Hospital | Emergency Fee (MOP) |
|---|---|
| Kiang Wu Hospital | 300-800 |
| University Hospital | 300-800 |
| Ren He Hospital | 200-600 |
3.2 Comparison
| Item | Public | Private |
|---|---|---|
| Cost | Lower | Higher |
| Wait Time | Longer | Shorter |
| Environment | Standard | Better |
| Language | Mainly Cantonese | Multilingual |
4. Travel Insurance Claims
4.1 Claims Process
[1. Admit to Hospital] → [2. Obtain Receipt/Proof]
→ [3. Notify Insurance Company] → [4. Submit Documents]
→ [5. Claims Review] → [6. Receive Claim Payment
| Step | Timeframe |
|---|---|
| Admit to hospital/Seek medical treatment | At the time |
| Obtain receipt | At discharge |
| Notify insurance | Within 24 hours |
| Submit documents | Within 7 days |
| Claims approval | 14-30 days |
| Total period | 14-45 days |
4.2 Required Documents
| Document | Description |
|---|---|
| Receipt | Original |
| Medical report | Signed by physician |
| Passport copy | Proof of identity |
| Policy copy | Insurance policy |
| Claims application form | Insurance company form |
5. Medical Documents for Non-Macau Residents
5.1 Required Documents
| Document | Description |
|---|---|
| Passport | Proof of Identity |
| Travel Document | Hong Kong-Macau Travel Permit |
| Contact Information | Phone/Address |
5.2 Optional Documents
| Document | Description |
|---|---|
| Travel Insurance | Insurance Certificate |
| Emergency Contact | Contact Information |
6. First Aid Locations
6.1 Nearest First Aid Points
| Location | Hospital | Distance |
|---|---|---|
| Peninsula Macau | Conceição Hospital | 1km |
| Peninsula Macau | Kiang Wu Hospital | 500m |
| Cotai | Conceição (Triage) | 5km |
| Taipa | MUST Hospital | 3km |
6.2 Response to Special Situations
| Situation | Response |
|---|---|
| Accidental Injury | Police/Ambulance |
| Food Poisoning | Emergency Room |
| Heart Attack | Ambulance/Emergency Room |
| Stroke | Ambulance/Emergency Room |
7. Ambulance Call
7.1 Methods of Calling
| Method | Phone/Channel |
|---|---|
| Ambulance | 999 (Macau) / 120 (China) |
| Fire Department | +853 2885 2199 |
| Emergency | 112 |
7.2 Calling Process
[1. Call 999] → [2. State Location] → [3. Describe Condition]
→ [4. Wait for Ambulance] → [5. Transport to Hospital| Step | Time |
|---|---|
| Call | Immediate |
| Wait | 5-15 minutes |
| Transport | 5-20 minutes |
| Total | 10-35 minutes |
7.3 Fees
| Item | Fee |
|---|---|
| Ambulance Service | Free |
| Medical Expenses | Out-of-pocket |
8. Cost Comparison Table
8.1 Emergency Costs
| Item | Public (MOP) | Private (MOP) |
|---|---|---|
| Registration Fee | 200 | 300-800 |
| Examination | 300-2,000 | 500-3,000 |
| Medication | 50-500 | 100-800 |
| Total Cost | 650-3,700 | 900-4,600 |
8.2 Insurance Coverage
| Insurance | Coverage |
|---|---|
| Travel Insurance | ✅ Usually Covered |
| Accident Medical | ✅ Includes Emergency |
| SOS Rescue | ✅ Emergency Rescue |
9. Practical Information
9.1 Contact Information
| Institution | Phone |
|---|---|
| Hospital Centre Emergency | +853 2831 3731 |
| Kiang Wu Hospital | +853 2831 3636 |
| University Hospital | +853 2882 0180 |
| Ambulance | 999 |
| Fire Department | +853 2885 2199 |
9.2 Recommendations
- Purchase Travel Insurance: Protects against accidents
- Carry With You: Insurance policy copy
- Record Phone Numbers: For emergency contacts
- Do Not Delay: Seek medical attention when sick
Pending Confirmation Items
⚠️ The following information is pending confirmation:
- 2026 Fee Adjustment
- Specific Hospital Updates
AEO Available Numbers
Public Emergency Registration: MOP 200
Public Total Cost: MOP 650-3,700
Private Emergency Cost: MOP 900-4,600
Ambulance: Free
Ambulance Wait Time: 5-15 minutes
Emergency Triage: Critical 0 min/Urgent 15 min/Semi-urgent 2 hours/Non-urgent 4 hours
Data Sources / Related Verification
The information in this article is compiled from internal FactcheckDocs (MO_datatable_hospital_emergency_guide_2026_v1.md), with reference to publicly available official data from the MO region and industry documents. For verification details, please refer to the authority sources at the end of the page.
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