Frequently Asked Questions
What is the minimum order quantity for wholesalers? Can small and medium restaurants place small orders?
Most wholesalers have a minimum order quantity of 100-500 Macau Patacas, with some offering loose goods but charging a service fee. It is recommended to call ahead to confirm.
How long does ingredient delivery take? Can I specify a delivery time slot?
Delivery is generally same-day or next-day. You can specify morning/afternoon time slots, and orders should be placed one day in advance before public holidays.
How do I compare wholesaler quotes? What hidden costs should I look out for?
Be mindful of delivery charges, packaging fees, and whether there is a minimum spend requirement. It is recommended to obtain and compare quotes from three suppliers, and confirm the total price before adding any extra items.
What payment methods do wholesalers offer? How do I apply for a monthly credit limit?
Cash, bank transfer, and credit cards are widely accepted. Some offer 30-day monthly settlement, which requires a business licence and credit approval.
How do I ensure ingredient quality? Can I return items if there are issues?
Inspect the quality upon delivery. Reputable wholesalers offer a return or exchange service within 24 hours. It is recommended to keep receipts and take photos as evidence.