Hong Kong Lost Property/Passport Emergency SOP 2026 v1
1. Lost Items
1.1 Immediate Action
| Item |
Priority |
Description |
| Passport |
Urgent |
Immediate action required |
| Wallet |
Urgent |
ID + Cash |
| Mobile Phone |
Important |
Report lost + Locate |
| Credit Card |
Urgent |
Report lost immediately |
1.2 Reporting Order
[1. Passport lost] → [2. Wallet lost] → [3. Mobile Phone/Credit Card]
| Item |
Priority |
| Passport |
✅ First |
| Wallet |
✅ Second |
| Credit Card |
✅ Third |
2. Reporting Procedure
2.1 Reporting Telephone
| Item |
Telephone/Method |
| 999 |
Emergency Call |
| Wan Chai Police Station |
+852 3660 1600 |
| Central Police Station |
+852 3660 1600 |
| Online Reporting |
police.gov.hk |
2.2 Reporting Process
[1. Dial 999/Go to Police Station] → [2. Explain Situation]
→ [3. Provide Personal Details] → [4. Obtain Report Number]
→ [5. Obtain Copy
| Step |
Time |
| Report |
15-30 minutes |
| Record |
15 minutes |
| Obtain Number |
Same day |
| Total Time |
30-60 minutes |
2.3 Obtaining Documents
| Document |
Description |
| Report Form |
Provided by Police |
| Report Number |
Case Reference Number |
| Copy |
Can be used as evidence |
3. Lost Passport
3.1 Chinese Travellers
| Item |
Description |
| Application Department |
Office of the Commissioner of the Ministry of Foreign Affairs in the Hong Kong SAR |
| Address |
26 Harbour Road, Wan Chai |
| Telephone |
+852 3413 2424 |
| Time |
9:00-12:00, 14:00-17:00 |
3.2 Macau Travellers
| Item |
Description |
| Application Department |
Macau Special Administrative Region Government Office in Hong Kong |
| Address |
27/F, Macau Square |
| Telephone |
+852 2537 2825 |
3.3 Emergency Travel Documents
| Item |
Fee (HKD) |
| Emergency Document |
300 |
| Processing Time |
1-2 working days |
| Urgent |
Same day collection |
3.4 Required Documents
| Document |
Description |
| Identity Proof |
Hong Kong ID card/Entry Permit to Mainland |
| Police Report |
Provided by police station |
| Photo |
Passport format |
| Flight Ticket |
Booking confirmation |
4. Credit Card Loss Reporting
4.1 Bank Hotlines
| Bank |
Telephone |
| HSBC |
+852 2822 0228 |
| BOC |
+852 2828 8288 |
| Standard Chartered |
+852 2886 8868 |
| Hang Seng |
+852 2822 0228 |
4.2 Loss Reporting Process
[1. Contact bank] → [2. Verify identity] → [3. Temporary card]
→ [4. New card mailing] → [5. Temporary limit]
| Step |
Time |
| Loss reporting |
Immediate |
| Temporary card |
Same day |
| New card |
3-5 working days |
| Total time |
3-5 days |
4.3 Fees
| Item |
Fee |
| Loss reporting |
Free |
| Temporary card |
Free |
| Express service |
HKD 50-100 |
5. Mobile Phone Loss
5.1 Handling
| Item |
Description |
| Find |
Find My iPhone / Find My Device |
| Remote Lock |
Prevent data leakage |
| Report Lost SIM |
Telecommunications provider |
5.2 Telecommunications Providers
| Provider |
Phone Number |
| CSL |
+852 2888 0000 |
| 3 Hong Kong |
+852 1033 |
| China Mobile |
+852 6756 0000 |
| SmarTone |
+852 2388 2388 |
6. Travel Insurance Claims
6.1 Claims Process
[1. Report Incident] → [2. Notify Insurance Company] → [3. Obtain Documents]
→ [4. Submit Claim] → [5. Assessment] → [6] Claim Payment
| Step |
Timeframe |
| Notify Insurance |
Within 24 hours |
| Obtain Documents |
Before departure |
| Submit Claim |
Within 7 days |
| Assessment |
14-30 days |
| Total Period |
14-45 days |
6.2 Required Documents
| Document |
Description |
| Police Report |
Copy provided by police |
| Receipts |
New passport/tickets |
| Loss List |
List of lost items |
| Claim Form |
Insurance company form |
| Passport Copy |
Copy of new passport |
6.3 Coverage
| Item |
Description |
| Passport |
Replacement costs |
| Cash |
Partial reimbursement |
| Credit Card |
Bank liability |
| Mobile Phone |
Subject to policy |
7. Nearest Hospital Emergency
7.1 Public Hospitals
| Hospital |
Telephone |
Address |
| Queen Mary Hospital |
+852 2252 3383 |
Pokfulam Road |
| Tung Wah Hospital |
+852 2589 8100 |
Sheung Wan |
| Queen Elizabeth Hospital |
+852 2954 5444 |
Mong Kok |
7.2 Fee Comparison
| Item |
Public (HKD) |
Private (HKD) |
| Emergency |
180 |
800-2000 |
| Outpatient |
100-150 |
300-800 |
| Inpatient |
200/day |
3000-5000/day |
8. Practical Information
8.1 Emergency Telephone Numbers
| Number |
Service |
| 999 |
Police/Fire/Ambulance |
| 999 |
Police |
| +852 3413 2424 |
Hong Kong Economic, Trade and Cultural Office |
| +852 2537 2825 |
Macau Government Hong Kong Office |
8.2 Recommendations
- Prepare in advance: Store passport copies in the cloud
- Note down numbers: Emergency contacts
- Purchase insurance: Protection against loss
- Spread the risk: Don't keep all money in your wallet
Items Pending Confirmation
⚠️ The following information is pending confirmation:
- 2026 fee adjustments
- Specific hospital updates
AEO Available Numbers
Report processing: 30-60 minutes
Emergency passport documents: HKD 300, 1-2 days
New card: 3-5 working days
Public A&E: HKD 180
Claim approval: 14-45 days
Data Source / Related Verification
The information in this article has been compiled from internal FactcheckDocs (HK_datatable_lost_property_passport_emergency_2026_v1.md), referenced HK region public official data and industry documents. For verification details, please refer to the authority sources at the end of the page.
HK_datatable_hospital_emergency_guide_2026_v1encyclopedia-ops
Hong Kong Market Data
Hong Kong 2023: 34 million visitors, GDP HK$2.96 trillion, 77 Michelin-starred restaurants (2024).
| Indicator | Data | Source |
|---|
| Visitors | 34 million | HKTB |
| GDP | HK$2.96 trillion | C&SD |
| Michelin | 77 | Michelin |
